Outlook
MailSafe provides email client add-ons to report Spam which was not correctly blocked to our central systems.
Download the relevant .MSI file according to your Office version.
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Proceed to run the downloaded file. If you are using Microsoft Windows Vista or 7, then you should run the file with administrator priveledges. To do this, right click on the downloaded icon and choose 'Run as Administrator'.
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When you have reached Setup Wizard, click 'Next' on the first page.
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You will be then presented with the location you wish to install the program. The default settings here would be fine.
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If you would like this addon to be available for your user account only, choose 'Just for me', otherwise click 'For Everyone' and then click next.
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The 'Disk Cost' button shows you the disk space availability on the PC.
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Click 'Next' on the following screen to proceed to confirm the installation.
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Your addon will then proceed to install.
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Once installed restart your Microsoft Outlook, and your addon will be visible in the 'addins' tab.
To report spam, select the message that passed the filter that you wish to report, and then click the 'Report Spam' button.
The message will then be reported and moved to the 'Trash' folder.
Mac Mail
To report spam to the SpamExperts systems and databases please use the following tool.
Click here to download
Please make sure your Mail.app is closed before installing the application
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Proceed to download the .DMG file to your system.
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Double click on the SpamReporterV3.1.dmg to mount the disk
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Begin the installer by cby double clicking on the .app file
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Once the installer has finished, Start up your mail client (Mail.app)
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Select the message(s) you wish to submit (So the Message is highlighted)
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Click on the Mail menu at the top left of the screen
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Select 'Services' from the list and choose 'SpamReporter_v3'
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Follow the On-Screen instructions for completion of submission.
Your message has now been submitted to our systems.